02nd February 2011
In the current customer-dominated economy, your brand strength depends on how better you are than your competitor in delivering customer experiences. Enhancing your customer brand experience consistently requires the right insight into your customer expec...
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28th January 2011
Are you really able to hear what your customers are saying about you? Not only to you, but to the world in general? How well do you know, not just their voiced needs but their unexpressed needs as well? Being insightful of the said and unsaid needs of yo...
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24th January 2011
You would love to deliver a WOW brand experience that makes your customers feel wonderful each time, every time. But, to deliver truly outstanding customer experiences, you need to know what your customers really want and if you are succeeding in giving i...
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15th December 2010
I’ve seen monumental growth in the contact center outsourcing industry over the past few decades. This can be attributed to factors such as increase in VoIP, the performance of outsourcing service providers, substantial cost reduction, and rise in custome...
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29th September 2009
The recruitment process today focuses on more than just qualifications and experience. The human resources departments need to understand behavioral patterns of employees. Emotional Intelligence (EI) is considered a valuable method of assessing candidates...
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